ORDERS & RETURNS

CANCELLATIONS

Once an order has been submitted My Theme Jewellery & Accessories are unable to change or cancel the order.

If you have additional questions about your order, please contact us directly by email shop@themejewellery.com This e-mail address is being protected from spambots.

GST

Please note that GST and tax calculations are based on the country specified in your shipping address. Taxes have been included in the advertised price in the catalog.

VOUCHER CODES

From time to time My Theme Jewellery & Accessories has special offers that can be applied to your order by using a voucher code that we provide to you. In order to take advantage of these promotions, you must enter the voucher code in the space provided during checkout. The value of the voucher will be added to your order automatically. Please note only one voucher code may be used per transaction.

RETURNS - REFUNDS & EXCHANGES

Change of Mind

If You wish to return or exchange Product because of a change of mind, You may do so in accordance with the following process -

  • You must notify My Theme Jewellery & Accessories within 7 days of accepting delivery of the Product and arrange return of the Product within 7 days after such notification
  • You must notify My Theme Jewellery & Accessories by email shop@themejewellery.com This e-mail address is being protected from spambots. You need JavaScript enabled to view it. to obtain a "Return ID Number".
  • You must provide a "Proof of Purchase", being either an invoice, bank statement, email confirmation from My Theme Jewellery & Accessories, or a delivery note. Product must be returned to the PO BOX address provided by My Theme Jewellery & Accessories .
  • On international returns You must mark on the courier company’s consignment so that the Products do not attract possible customs duties and taxes again.
  • You must return the Product in its original condition with the original tags and packing attached.
  • You are responsible for the cost of shipment of the Product as well as organising insurance on the Product.
  • Upon receipt of the Product by My Theme Jewellery & Accessories your refund will be processed. The refund will be the purchase price for the Product, less any shipping costs.

 

Refund and exchanges will only be given for Products purchased through the My Theme Jewellery & Accessories Online Store. Refunds and exchanges will not be given to My Theme Jewellery & Accessories Products purchased from My Theme Jewellery & Accessories stockists.

Exchanges are only possible if the item is available. If you wish to make an exchange, please make this clear when requesting Your Return ID number.

Faulty or Damaged Product or Not As Listed

If You wish to return a faulty or damaged Product or a product that is significantly different from the listings description and details, My Theme Jewellery & Accessories will gladly exchange or refund the original piece in accordance with following process -

  • That the Product was purchased within 30 days of the fault date
  • You must notify My Theme Jewellery & Accessories by email shop@themejewellery.comto obtain a "Return ID Number".
  • On international returns You must mark on the courier company’s consignment so that the Products do not attract possible customs duties and taxes again.
  • Refunds can only be credited back to the credit card or Paypal account that was used to make the original purchase. The refund will be process as soon as the items have been received by My Theme Jewellery & Accessories, however, please allow up to 14 days from the day You return the Product for Your account to be credited.

Refund and exchanges will only be given for Products purchased through the My Theme Jewellery & Accessories Online Store. Refunds and exchanges will not be given to My Theme Jewellery & Accessories Products purchased from resellers.

Exchanges are only possible if the item is available. If you wish to make an exchange, please make this clear when requesting Your Return ID number.

Please note that unfortunately, returns may not be made to a product/ brand reseller.


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